The Cozy Flame's Blog

Operating and Troubleshooting Your Gas Fireplace

Many homeowners are choosing gas fireplaces because of the safety, convenience, and low-cost of using gas. They are efficient, are great for zone heating, and are low-maintenance. However, low maintenance doesn’t mean NO maintenance and many consumers experience problems with their gas fireplaces because routine services are neglected. It may be a minor problem that is causing an issue with your gas fire or it may be a major one. Here are our tips to operate and troubleshoot your gas fireplace properly so that you can rest assured it is safe while in use.

gas flame

The Benefits of Gas Fires

Whether you live in a condo or a 5 bedroom historic colonial, a gas fireplace can add value and style to your home. Many homeowners choose gas as a source of zone heating, to save money on the central heating bill, and to even bypass an old masonry fireplace and chimney. Gas fireplaces may take the form of log sets, inserts, stoves, and factory-made fireplaces. Whether they are a closed unit, vented, or vent-free, they all work the same way. Gas is piped into your home by a local gas company, and this gas fuels the burners that are hidden in your gas logs. The gases produced by your gas fireplace rise up a chimney or move into your home (if your gas fireplace is designed to be vent-free). Gas is the cleanest-burning fuel and offers many benefits besides being great for the environment.

  • Gas is eco-friendly. It produces fewer greenhouse emissions and particulate pollution. This means less harm to the environment.
  • Gas burns cleaner, leaving less soot in the flue than wood fires and producing none of the creosote that organic materials create. This means less maintenance.
  • Gas fits anywhere. You can choose a gas fireplace unit to fit in any space, big or small. The hospitality industry is even moving toward gas for in-room heat and lower utility costs.
  • Gas is convenient with automatic ignition and even remote control in many models. Your fire can be crackling with just the press of a button or turn of a knob. Experience precise temperature control and immediate shut-off as well.
  • Gas is as realistic as ever. Even vent-free units that were once boring blue flames have come to life in recent years with realistic, dancing flames and detailed and moveable ceramic logs.

Drawbacks to Gas

The same things that are often a drawback to gas fires are also the problems that many homeowners experience, not realizing that there may be an easy fix.
Too much moisture in the home
Your wallpaper may be curling, paint buckling, and wood warping. These are all signs of too much moisture in the house. Condensation is a common problem when gas is burned in the hearth because water vapor is a byproduct of a gas fire. The condensation may rise up the chimney, or it may move into the house if you have a vent-free log set.
Quick fix: vent your vent-free fireplace either by a damper or cracking a window. You can also avoid water damage by using a dehumidifier while the fire burns.
Incomplete combustion
Due to the high efficiency of a gas fire, nearly all the heat produced is used for heating the home, leaving very little to rise up the flue, creating a draft. When a draft is not moving through the flue, there is not enough oxygen to sustain the fire, dropping efficiency and creating a carbon monoxide risk.
Quick fix: have the system maintained regularly by a professional for optimum efficiency. Crack a window in another part of the house to allow the fire to draw oxygen from the home and help create a draft.

When to Call a Professional

You cannot always troubleshoot or fix your gas fireplace problems. It is important to contact a fire expert as soon as you notice a problem with your fireplace that isn’t easily resolved. If your carbon monoxide detector is going off despite venting your fire, it’s time to call a professional. You must not risk carbon monoxide exposure. You may not notice symptoms right away, but carbon monoxide poisoning can often be slow or go unnoticed because symptoms are similar to the common cold and seasonal flu.

Your ventilation problem may be due to improper installation. The flue may be the wrong size, the conversion from wood to gas may have been done without a conversion kit and by a professional. There are a million reasons why your gas fire is burning inefficiently or unsafely. Your chimney and fireplace professional knows exactly what to look for and will focus diagnostics on the likely culprit.

Routine Maintenance

It is important to schedule routine services for your gas fireplace even when there is not a problem. Gas services and chimney sweeps and inspections make the safest and most efficient fire systems. These routine services also maintain your manufacturer’s warranty and may be required by your homeowner’s insurance.

Call 203-283-4459 and ask about scheduling a gas service with our sister company Total Chimney Care.

Are you looking to invest in a gas fireplace? We can help. The Cozy Flame carries the best models from the industry’s top brands, including Regency and Hargrove.

Make The Right Choice With Thermo-Rite Doors

Whether you’re looking for a cosmetic makeover or an efficiency-overhaul, we can help with Thermo-Rite Doors.

Quality Products Made in the U.S.A.

Since 1942, Thermo-Rite has stood for elegance, quality, and superior craftsmanship. We trust Thermo-Rite for all of our glass fireplace enclosures because of their history of excellence within the industry for so many years. They are a cut above the rest, and if one of their stock doors will not work, Thermo-Rite will custom-make doors that are always made with the best products and precision manufacturing right here in the United States.

thermo rite logo

Leave it Up to the Professionals

While you may think you want a door and you may feel you need a door, you may not have any idea what kind to get! This is why it’s important to talk with professionals throughout the process when planning changes to your chimney and fireplace system. Only certified professionals know the SCIENCE of chimney science and understand how a certain type of door can work well with your system and how others won’t. Installing the wrong product onto your fireplace opening can even be dangerous. We don’t just trust Thermo-Rite because of their track record with us as a company, but because of the many options, they have for tempered glass doors. They know safety inside and out because they designed and patented the tempered glass fireplace door before anyone else!

At The Cozy Flame, we are qualified to sell and plan for the installation of Thermo-Rite products —and we know them well.

Masonry or Zero-Clearance Doors?

Depending on the type and age of your home and system, you will need either a masonry or zero-clearance door. It would be very uncommon to find two masonry chimneys exactly identical, so custom doors are usually required. Adversely, zero-clearance fireplaces are usually pre-fabricated fireplaces with model numbers that can be accessed. Stock doors may work for your model. Make sure you contact a professional to find out for sure.

Adding Doors for Efficiency and Beauty

Adding doors to your fireplace is not just a convenient option to stave off chimney odors during the offseason. Fireplace doors can help to save and utilize heat for your home instead of losing it to the chimney. Say good-bye to drafts during the winter and conditioned air loss during the summer. Custom glass doors can also help the wood to burn more efficiently, saving on wasted fuel, producing less creosote and soot, and burning hotter. In addition, you can give your old fireplace a facelift by installing a beautiful set of doors today.

Talk with a Comfort Consultant at The Cozy Flame today. Call us at 203-283-4459 or stop by our retail store at 116-Q Research Drive in Milford, Connecticut. At Comfort Consultants our goal is to warm your world, inside and out.

Find out how we can help you today.

We Sell and Install Pellet Stoves

It’s time to think about your winter fireplace. The temperatures have been uncharacteristically high for this time of year, but soon the air conditioning will work less and less, and eventually won’t kick on at all. You’ll wince as you move that thermostat switch from “cool” to “heat”, and we understand! When you’re tired of wasting money on central heating costs and frustrated with your old wood stove or fireplace, you can purchase a pellet stove. At The Cozy Flame, we sell and install pellet stoves that are the best on the market.

pellets on fire

Why Choose Pellets

Pellets offer all the benefits associated with gas units, with all the beauty and intensity of a wood fire. While wood can be a hassle to cut, store, carry, and light, pellets are easy. You purchase them by bag or crate at a local retailer (or even online) and store them in a clean, dry place until it’s time to use them. Pellets are eco-friendly, made of organic materials and recycled wood products. They burn cleanly, producing less soot and creosote, and create less ash. You don’t have to fumble around with lighters, matches, and kindling when you have a pellet stove. They come with an igniter that immediately sets the pellets to a satisfying blaze.

Once the fire is going, you can adjust the hopper to feed the fire continuously, keeping the temperature consistent even when you’re busy, out of the room or house, or asleep. Many homeowners use a pellet stove as a primary heat source for an entire level of the home or the entire home. This is possible when you choose a unit with enough capacity, and that means talking with a professional before you make your purchase.

Trusted Brands at The Cozy Flame

Our Comfort Consultants can match you with a product that enhances the beauty of your home while keeping you warm and comfortable this winter. We trust Regency for all of our pellet stove products. The Regency brand is budget-friendly, efficient, environmentally-friendly, and easy to install, store, and use. Regency products can match any home and personality.

Whether you prefer sleek and contemporary or rustic and traditional, we have a model for you. These units can be freestanding, installed anywhere, or tucked nicely into an existing fireplace. No matter the size of your space, corner, or open area, we can install. Our team of experts uses refractory products to protect your floors and walls from extreme temperatures, making any space the space for your new stove. Regency stoves even have fire-view windows so that you can enjoy the dancing yellow flame as the pellets burn.

Click here to learn about our Regency pellet stoves.
Click here to learn about our Regency pellet inserts that install directly into an existing firebox.

Is your heart set on a new product, but you’re not sure how to install? Don’t worry. We have you covered. Our sister company, Total Chimney Care handles all of our installs and service needs. The team at Total Chimney Care is CSIA certified and trained and experienced in all of our product installations.

If you reside in the Milford, Connecticut area and are ready to get started on your new hearth today, call or stop by The Cozy Flame. Our showroom is located at 116-Q Research Drive in Milford.

By Steve Sobczak | Tagged with: Tags: , , | Leave a Comment

We Install Gas Logs & Fireplaces

Part of our job here at The Cozy Flame is to help our customers bring life and warmth to their homes with safe and efficient products. A staff favorite is the gas log sets as well as gas fireplaces. These units are highly efficient, great for a quick upgrade, and can fit in nearly any space. When you’re looking to add fire to your home this fall, look to The Cozy Flame for the best products and services.

Have A Wood Burning Insert Only Burn Seasoned Firewood Image - Milford CT - The Cozy Flame

Why Choose Gas?

Gas fireplaces and log sets are growing in popularity because of the safety and efficiency the units offer. They are easy to install, cost-efficient, hassle-free, and require far less maintenance than other fire units that burn pellets, wood, or oil.


Gas fires are convenient. There is no wood to cut, store, carry, or light. Your gas unit will ignite at the press of a button—even by remote! Gas units also have precise temperature control and immediate shut-off. With more control over the flame, these fireplaces are safer for homes with small children and guests.

Versatile Installation

Gas units are easy to install in any space. Because of the variety in sizes and heat capacity, they are even being used in the hospitality industry, creating ambiance in hotel rooms and inns. Some gas units don’t even need to be vented, so homeowners have the freedom to create a hearth anywhere in the home! The technicians we trust with our products are certified professionals and can construct a fireplace anywhere in your home.


Gas fireplaces and log sets are environmentally friendly. Natural gas is the cleanest burning fuel, producing and using all the heat from the fire and leaving almost no soot in the flue. Unlike wood fires, gas fires don’t produce any creosote, requiring less maintenance throughout the year.

Our Top Fireplace Brands

The brands we trust are some of the best on the market. This is important to our company and our mission to warm your world inside and out. Because safety and efficiency is our top priority, we sell and install Regency brand fireplaces and Superior brand fireplaces. These brands come in a variety of sizes and styles. When you work with our team to complete a project, we can match you with the exact unit that will complement your home and your personality.

If you stop by our showroom you can see these units in action. Whether your style is contemporary and sleek, rustic and traditional, or you don’t even know what your style is, we can help.

Gas Log Sets at The Cozy Flame

For the most realistic and beautiful flames, we bring Hargrove Premium Products to our customers in and around Milford, Connecticut. Whether it’s a vent-free or vented gas log set you’re after, we have a Hargrove log set for you. These products have intricate details that bring life to the ceramic logs. Many of them are removable for light cleaning and dusting. Ask a Comfort Consultant at our showroom to show you a log set that is breathtaking and realistic.

Gas products can be a wonderful addition to any home. It’s important to have them installed by a professional to avoid problems with gas fires. Call 203-283-4459 or stop by today.

By Steve Sobczak | Tagged with: Tags: , , | Leave a Comment

Wood, Gas, or Pellet? Which is the Fuel for You?

When it comes to fireplace fuel, it’s not about which fuel is best, but which is best for you. Many homeowners prefer one fuel over others due to accessibility, cost, and convenience. We certainly have our favorites, but it’s our goal to match you with the best possible product for your home, your family, and your specific needs. The industry and market have reached a place where it truly comes down to the fuel. You can have a fireplace or stove of any style and efficiency—but will it be a wood, gas, or pellet unit?

Bright fire in the fireplace close-up. red-yellow fire background

Wood Fires

Wood-burning units are still a favorite among homeowners because of the beautiful flame and high heat output the fireplaces, stoves, and inserts offer. Homeowners with wooded property can cut and store their own firewood. Those with less accessibility may need to purchase their firewood from a local supplier. This can become a hassle and is the reason why many homeowners end up converting to pellet or gas fire units. Also, although wood-burning units are more efficient than ever, wood fires still burn less efficiently than gas or pellet fires. They add more pollution to the environment, require more chimney maintenance, and require more work in general lighting fires, disposing of ash, and finding properly seasoned firewood.

Pellet Fires

For the homeowners who love the look and feel of wood fires, the pellet fireplace may be right for you. Pellets are made of recycled wood products and burn efficiently and completely. Pellet units are high-efficiency units and more convenient than wood-burning units because you don’t have to mess with kindling and matches to light. Pellet stoves and fireplaces have an ignitor that immediately lights the pellets, then the fire is continuously fed by a hopper filled with pellets. This allows for all the heat of a wood fire, but with the convenient light and consistent temperature of a gas fire. Because pellets are made of organic materials, they still produce soot and creosote which will need to be cleaned from the chimney periodically. However, pellets burn more completely than wood, and you’ll never have to wonder if the pellets are properly seasoned.

Gas Fires

The most efficient fuel type for fireplaces, inserts, and stoves is natural gas. Gas offers freedom to the homeowner not possible with other fuel types. Your gas unit can be installed anywhere, depending on the type and ventilation requirements. It burns cleanly and requires the least maintenance of any fuel type or product. Gas units can be used in small spaces like hotels, condos, apartments, and bedrooms. They can be open flames or completely closed units that use blowers and radiant heat to heat the space in your home. Gas fireplaces and stoves are ideal for zone heating and may not be best as a primary heat source. There aren’t a lot of reasons to choose wood or pellets over gas, though they can result in some issues, especially when installed incorrectly.

If you’re ready to choose a new fire unit for you home, stop in so that a Comfort Consultant can help you decide which is best for you. Stop in at 116-Q Research Dr today.

By Steve Sobczak | Tagged with: Tags: , , , , | Leave a Comment

Come See Us!

The Cozy Flame | 116 Research Dr. Suite Q, Milford, Connecticut 06460